Navistro is a division of Gen-X Strategies. References to Navistro in this policy include the Navistro service operated by Gen-X Strategies.
Information you provide
Navistro collects information you voluntarily provide through contact, professional-inquiry, intake and scheduling processes for the purpose of evaluating, preparing for and delivering requested services.
Sensitive information and uploads
Intake information and uploaded materials may contain sensitive personal information. Please provide only information reasonably necessary to explain the situation. Uploaded material is not intended as a substitute for secure legal, medical or therapeutic records systems.
Service providers
Navistro may use third-party providers such as Calendly and Stripe for scheduling and payments and Cloudflare Turnstile to help distinguish legitimate visitors from automated submissions. Those providers handle information according to their own privacy practices.
Retention and deletion
Navistro is designed to avoid retaining sensitive information indefinitely. The retention periods below are general operating guidelines, not guaranteed minimum or maximum retention periods. Depending on operational, legal, security, administrative or other legitimate considerations, Navistro may delete information sooner or retain it longer than the periods described below.
- Intakes and uploaded files that do not result in a paid engagement may be deleted after 90 days.
- Client intake information, uploaded files and Navistro working notes are generally retained for up to 24 months after the last client engagement so that follow-up conversations can begin with context already in place.
- General contact and professional-inquiry records are generally retained for up to 12 months after the last meaningful activity.
- Scheduling, transaction and accounting records may be retained longer when reasonably necessary for tax, accounting, fraud-prevention, dispute-resolution or other legal and business obligations.
- Deleted information may remain temporarily in routine backups until those backups cycle out.
Navistro may retain particular information longer where reasonably necessary to comply with law, preserve security, resolve a dispute, enforce an agreement or honor a legal hold. You may request deletion of information that is no longer reasonably needed by contacting ask [at] asknavistro [dot] com; some records may need to be retained for legitimate legal or business reasons.
No privileged relationship
Navistro does not represent that communications are legally privileged. Please avoid submitting information that is unnecessary to the service or that a licensed professional has advised you not to disclose.